JMO JAPAN MEDICAL OPERATIONS
Operational Excellence for International Patient Transfers in Japan
Professional ground operations for international assistance companies, insurers, and air ambulance providers.
From airport assistance to coordinating ground and air medical transport, we ensure seamless operational execution across Japan.
What we do
Our Services
Seamless Ground & Air Medical Operations Across Japan
01
24/7/365
Support AvailableWe respond to your medical needs 24/7/365. We'll be there when you need us.
02
Airport Medical Assistance (Arrival & Departure)
On-site coordination at Japanese airports: documentation, clinical handover, and connection to the next leg of the patient journey — arrival or departure.
03
Stretcher Transport
(Non-Emergency Ambulance)Non-emergency ground stretcher and ambulance transfer between facilities and airports, aligned with the wider international transfer plan.
04
Commercial Flight Medical Escort Support
Physician- or nurse-led escort on scheduled commercial flights for patients cleared to fly, with handover on both sides.
05
Medical Case & Discharge Coordination
Coordination with hospitals for discharge-related communication, documentation, patient status updates, and handover to the next stage of the transfer.
06
Coverage
We provide services throughout Japan.
We also offer support for all of Japan, including Hokkaido, Tokyo, Kyoto, Osaka, and Fukuoka.
Why us
Why JMO
- Local expertise throughout Japan
- Rapid operational response
- Extensive experience with international patient transfers
- Trusted by assistance companies worldwide
- One point of contact from start to finish
Trusted by international assistance companies, insurers and air ambulance providers.
Baseline standards
Our Operational Standards
01
24/7 Response
Year-round operational support for urgent and scheduled international patient transfers.
02
Clinical & Medical Coordination
Coordination of appropriate medical teams, equipment, and transport resources according to each patient's clinical and operational requirements.
03
Japan-Based Global Coordination
Connecting international assistance companies, insurers, air ambulance providers, airlines, hospitals, and local transport partners to ensure seamless patient transfers involving Japan.
Track Record
Case categories we routinely handle
A working cross-section of the Japan-involved medical transfer cases JMO JAPAN MEDICAL OPERATIONS has executed for overseas partners to date. Grouped by case type and by the partner categories we coordinate with on both sides of the transfer.
Case Types
- Inbound Medical Repatriation to Japan
- Inter-Hospital Transfers Within Japan
- International ICU-level medical repatriation coordinated through Japan
- Commercial Flight Medical Escort
- Bedside-to-Bedside Air & Ground Transfers
Partner Categories
- International Assistance Companies
- Travel & Health Insurers
- Air Ambulance & Aeromedical Operators
- Airlines & Airport Ground Handlers
- Japanese Hospitals & Medical Providers
Operational footprint grounded in a medical transport heritage that began with ground ambulance services in Japan and field experience during major Japanese disaster response.
About
About JMO
JMO | Japan Medical Operations is a Japan-based medical operations company supporting international patient transfers and medical assistance cases across Japan.
We connect international assistance providers with reliable local medical transport and operational resources, providing on-site support where and when it matters most.
Message from the Representative
Why we run this operation from Japan
leno inc., which operates this service, did not start as an international medical transfer company. It started as a ground ambulance operation in Japan, shaped by hands-on field experience during major Japanese disaster response — where getting a patient safely from one bedside to the next, under pressure and without improvisation, was the only acceptable outcome.
That heritage is the reason we built the current cross-border capability. Overseas insurers, assistance companies, and peer aeromedical operators handling a Japan-involved case need a single team that can talk to Japanese hospitals directly, move a patient by air or by ground, and settle the Japanese medical bill in-country — without handing the case off three times.
Our mission is narrow and we prefer to keep it that way: make international patient transfer into and out of Japan safe, efficient, and something our overseas partners can entrust to us without hesitation.
Koji Ibuka — Representative, JMO JAPAN MEDICAL OPERATIONS / leno Inc.
Contact
Contact Us
Available 24/7 for urgent and scheduled cases. Use the form below or reach out using the channels listed — we will respond as soon as possible.
- Email: Please use the secure form below. We will reply by business email.
- WhatsApp: Available on request — please state your preferred number in the form.
- Location: Japan